DATA PROTECTION AND PRIVACY POLICY OF MULTILINE INSURANCE BROKERS LIMITED
1. Introduction
The protection, security and privacy of your personal information is important to us at Multiline Insurance Brokers Limited and to the way we conduct our business in compliance with extant laws on privacy, data protection and data security. The purpose of this Policy is to outline what information we may collect, how we use and safeguard that information and with whom we share it.
At Multiline Insurance Brokers Limited, we are committed to maintaining the highest standards of integrity in our business. In conducting our business, it is necessary to obtain, handle, process, disclose, transfer and store information about our clients. We take these activities seriously and seek to provide fair, secure and appropriate methods that are consistent with both generally accepted privacy ethics and standard business practices when carrying them out.
If you have any comments or questions about Multiline’s Data Protection and Privacy Policy, please contact our Customer Support Team via info@multilineinsbrokers.com
.
2. Personal Identifiable Information (PII)
Through our websites, we will not collect any personal identifiable information about you (e.g., your name, address, telephone number or email address) unless you voluntarily provide it either by registration on our website, email, enquiry, survey etc. By using and/or submitting your personal information on our website, you consent to us using your personal information as described below. You also consent to us transferring your personal information where it is done in connection with us providing services to you or where it is necessary for us to fulfil our legal obligations.
By clicking on the “accept” button or by ticking the “accept” box, you are accepting and consenting to the practices, terms and conditions described in this Policy.
Note that you can withdraw your consent at any time. However, such withdrawal of consent would not affect the lawfulness of processing information based on consent given before its withdrawal.
3. How does Multiline collect your information
We collect the content, communication and other information you provide to us when you use any of our product and services. These include when you:
fill forms, questionnaires or surveys;
provide payment details (such as when purchasing products from us);
contact us with an enquiry or ask us to provide you with information;
register on our website or leave any comments or reviews;
attend any of our promotional events;
inform us of your marketing preferences; and/or
communicate with us via social media websites, third party apps or similar.
4. Information that is automatically collected
Regarding each of your visits to our website, office or the use of our products, we may collect the following information:
technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type, time zone setting, browser plug-in types and versions, operating system and platform;
information about your use of our website (including date and time), details of transactions you carry out, interaction information, record of any correspondence between us and any phone number used to call our customer service number;
information about your visit(s) from your IP address, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products or services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the site.
5. How does Multiline use your information
We may use your information for any one or more of the following purposes:
To confirm your identity;
To maintain your personal profile;
To manage your account and keep you updated on all matters that concern your account;
To provide the services to you that you have requested, including processing transactions;
To contact you when necessary or appropriate in relation to the services being rendered or provided to you;
To tailor the content displayed to you;
To carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products and services that you request from us;
To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
To notify you about changes to our service;
To ensure that content from our product is presented in the most effective manner for you and for your computer or device;
For internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our product to ensure that content is presented in the most effective manner;
To enable you to participate in interactive features of our service, when you choose to do so;
To measure or understand the effectiveness of advertising and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our products, about services that may interest you.
6. Disclosure of your Personal Information
We will usually not share your personal information with third parties without your consent. Where we need to disclose/transfer your personal information to another country, such country must have an adequate data protection law. We will seek your express consent where we need to send your personal information to a country without an adequate data protection law.
However, you agree that we have the right to share your personal information with:
any member of our group, which means our subsidiaries as defined under the Companies and Allied Matters Act, 2020;
authorized employees of Multiline Insurance Brokers Limited only for the purpose of resolving issues associated with the use of our services;
selected third parties including business partners, suppliers or sub-contractors for the performance of any contract we enter into with them;
advertisers and advertising networks that require the data to select and serve relevant adverts (only in aggregate and anonymized form);
analytics and search engine providers that assist us in the improvement and optimisation of our corporate and product offerings.
We may also share your personal information without your consent if required by law, regulation, or in protection of our rights, assets, clients, or the public.
7–15 (Legal Basis, Privacy by Design, Security, Storage, Retention, Rights, Changes, Governing Law, Contact)
Contact:
Questions, comments and requests regarding this Data Protection and Privacy Policy are welcomed and should be addressed to:
📧 info@multilineinsbrokers.com
🏢 No. 3 Ibrahim Onashokun, Ifako-Gbagada, Lagos, Nigeria